Tailored knowledge sharing

A science museum owns an enormous collection and a substantial amount of knowledge. These are used by all sorts of groups, from scientists and experts to students.

This means that the nature and depth of the requested information can differ substantially, low-threshold to scientific and exhaustive. The museum can cater for this by earmarking all information for the various user categories.

Not only is the information tailored to various target groups; the knowledge-sharing structures have been adapted to the requirements of the various user groups. In this way, a distinction is created between granulatiry of the structure and the terminology used.

How is it possible to structure all this information so that all the different target groups are provided with tailored service without having to do things twice?

In short

• How can reference structures for different target groups that cover the same domain be linked?
• How can one make sure the maintenance (addition, adaptation, deletion) of knowledge takes place as efficiently as possible for the users, without having to do things twice?